Cole Haan is a designer footwear and accessories brand. They are probably best known for their footwear, as it has a point of difference to many other brands. The point of difference is that they combine technologically advanced comfort features into stylish looking shoes. This mean you don’t have to sacrifice comfort or fashion.
Many of their shoes have concealed Nike Air technology integrated into them, even wedding shoes. This helps to cushion the foot. They also tend to have comfort sock linings, and lightweight soles. Some outer soles also have additional features like the micro diamond textured outer soles for no trip grip
The major product and service categories you will find at Cole Haan include:
Cole Haan has been in business for over 80 years. They were originally founded in 1928 by Trafton Cole and Eddie Haan. Initially they focused on well-made men’s footwear, but today they sell a wide range of products for both men and women. They still focus on good quality craftsmanship, employing artisans in Italy through to skilled leather workers in Mexico, Brazil, India and China. They were founded in Chicago, Illinois, United States, and now have stores in California, Boston, Chicago, Dallas, New York City, and Tokyo. They can also be found in many major department stores.
Up until May this year they were a wholly owned subsidiary of Nike, but Nike removed it’s stake in the brand to concentrate on the Nike brand itself.
Cole Haan products tend to get very good feedback on many sites across the Internet. For example, many of their products on Amazon get high scores. Let’s check out some customer comments for the Air Tali lace wedge shoe on Amazon. At the time of checking this shoe scored a 4.9 out of 5 with many reviews left.
Tallady says, “The shoes is very cole haan, a pair of comfortable and just fit my feet shoes.”
PJ says, “I finally invested in a pair of Cole Haan / Nike Air shoes, and I am so happy with these wedges!”
They also tend to get good service ratings. On Yelp they get a 4.5 star rating out of 5 for their Chicago store.
Mark D. says, “Hands down the best shoe store around. Outstanding customer service. Make sure to say hey to the managers, Natalie and Amanda.”
They also get good feedback on their own website. For example, their Air Bacara Ballet falt shoe gets 4.6 out of 5
Kari says, “These shoes are so comfortable. I wear them almost every day and I just ordered two more in different colors. I have the black leather and just ordered greige and oxblood, will probably need the black glitter too. :)”
Cole Haan is not a Better Business Bureau (BBB) accredited business, but they have been reviewd by the BBB. They currently score a B from an A+ through to F rating. The only reason they appear to have a less than perfect rating is that the BBB does not have sufficient background information on them. They have only had one complaint listed for the last 3 years, which related to shipping and this was successfully closed. To check their present BBB rating, click here.
Cole Haan is a popular website in the fashion and accessories category. They score a Google PageRank of 6, which is in line with other well-known brands like Victoria’s Secret. They also have quite a high Alexa traffic rank. Globally it is 35,530 and in the US it is 8916. Alexa mentions that those in the top 100,000 are probably doing pretty well traffic wise. Their Compete rank is 8441 and their monthly unique visitors on Compete tend to be listed as more than 150,000 but fewer than 250,000. They tend to be most popular during November and December coinciding with the holidays. They are alos listed on the DMOZ and Yahoo directories.
Cole Haan operates on several of the major social networking sites including; Facebook, Twitter and Google+. On Facebook they tend to post updates several times a week, sometimes more than once in 24 hours. At the time of checking they had 104256 likes.
On Twitter, they have 9662 followers, and once again they regularly post updates, often more than once a day. On Google + they have 214333 Google+ votes, but only tend to post here monthly or so.
Cole Haan uses Secure Sockets Layer technology SSL to encrypt personal details and credit card information when you enter checkout. This is demonstrated when the http:// changes to https://. A check on the Google Safe browsing website also revealed that the site is not considered suspicious. Google states “Of the 505 pages we tested on the site over the past 90 days, 0 page(s) resulted in malicious software being downloaded and installed without user consent. The last time Google visited this site was on 2012-09-05, and suspicious content was never found on this site within the past 90 days.” You can check the current Google Safe browsing report by clicking here.
Cole Haan is a premium brand, so their prices are not cheap, but they do tend to be competitive when compared to other premium brands. For example, they tend to be less expensive than Stuart Wietzman, whilst still offering extra comfort features in their footwear range.
If you like bargains, keep an eye out for some of their sales. You will find shoes discounted to half price, or sometimes even less. For example $200 sandals sometimes get reduced to $79.95 and $150 styles $59.95
As a brief guide to their full price merchandise, check out the price ranges for several product categories listed below:
- Women’s Sandals are typically priced between $150-$350
- Women’s Boots and booties $250-$500
- Women’s Ballet flats $140-$180
- Handbags $100-$450
- Men’s Oxford shoes $248-$548
When it comes to shoe restoration services you can have your soles/heels and sock liners replaced, tassels/hardware/stitching repaired and a refinish on your uppers for $115. They also offer several other restoration packages, starting from just $30 for new heels.
Cole Haan currently only ships to US addresses, but they do offer a good range of services for this location. For orders over $150 they offer free ground shipping. This takes between 3-8 days to be delivered includes processing time. If you spend less than $150 it is a charge of $10.95. They also offer 2 day, or overnight delivery priced between $15.95 to $19.95. APO or FPO delivery is also available; this takes between 30-45 days and is $10.95.
Cole Haan accepts payment by Cole Haan gift cards, E-Gift certificates or credit card. They do not presently appear to accept any alternative payment methods. If however, you feel uncomfortable ordering online, you are free to call a customer service representative on 1-800-695-8945 to place your order by phone. You do need to be a registered member to access this option.
Cole Haan prides themselves on their craftsmanship, so if you receive an item with a manufacturing fault you can call them on 1-800-695-8945 to arrange free return shipping.
If you want to return at item because it doesn’t suit you, you can do so for up to 30 days of the original purchase date. You will be refunded in the manner in which you paid. Full price purchases can also be refunded to Cole Haan retail stores and outlet purchases can be refunded at outlet stores. Purchases must be returned to a store in the country they were bought in.
Best Available Cole Haan Coupon: